63 comments found.
I bought this and when opening it in AE i get error processing this PDF document. once its open in AE most of the project is blue screen. how can this be fixed?
Hello. Perhaps you do not have the Element3d plug-in installed, it is needed. I have no other versions, there have been no such mistakes before. If necessary, I can send the template version without using the Element3d plugin.
Hello, yes please send it without the Element3d plugin. my email: eakiboz@yahoo.com
Hello ! I bought your product, I miss 4 plugins: Element, Optical Flares, Particular, Starglow.
Could you send it to me by mail, please? tathirfatema.alibay@outlook.com
Hello and thanks for your purchase. Okay I send.
Shura, I have bought your product but it is not working and incomplete. First, there are some elements missing. Next, even when I install the element 3D v2, it still does not work
Hello. I’m sorry, but there are no errors in the project (not once nobody complained of similar errors), maybe the problem is in your version of AE or the Element 3d plugin. I can send you version of the project without using Element 3d (pre-render version). If this is necessary, send your email.
Hello, I want to by it but I don’t have element and plunging can you do one without?...Thank you
my e-mail is: veneco715@aol.com
Hello. Buy a template and I’ll send you a project without a plug-in.
Thanks for your purchase!
I buy already
I buy already this my email veneco715@aol.com
I sent you a link to download the project without plug-ins right after your purchase. If you did not get let me know.
Yes, I brought it yesterday already. You even sent me an email but i didn’t get it, Can you please send it to me as soon as possible
Hello. I sent you again.
Hellow, i just opent the template. and i get the folowing eror missing references and elment missing. Can you send me the template without the plugin? my.E-mail is: kaimo77@hotmail.com
Hello and thanks for your purchase. I sent.
Thank you. Now i see 
Please give me this project. I really liked this project. I now give the floor to circulate it to nobody. We have neither Internet nor remittances transfers. I’m from the province of Uzbekistan.
hi im tring to open intro\weddingaep doesnt exist. what im i doing wrong?, after download extracted all files
Hello and thanks for your purchase. There were no problems with the project before. The project should open on the composition INTRO. Element 3D plugin is needed.
I dont have 3 d element pluging can you send me the other version please luisny222@hotmail.com
Okay. I sent.
thankyou
Hey Shura,
Just one question: Is the Version of the prerendered “Element 3D elements” (that you will send after purchase if I provide an e-mail address) also fully customizable / usable?
Thanks in advance.
Torsten
Hello. Yes, of course, after your template purchase I will send the version of the project in which Element 3D is not needed (all layers with E3d are pre-rendered)
Hello again,
I’ve just bought your template. I would appreciate if you send me the link to the pre-rendert version: Please use webmaster@tm-world.de
Thanks a lot.
Torsten
...and in addition: It would be great if you could provide that version in the current Adobe After Effects Version CC 2017 (14.2.1 I think)... possible?
Thanks for the purchase, I sent the project. Unfortunately, I do not have the version of AE CC2017. I’m sure that everything will work without problems and with my version CS6 of the project.
..sorry… it’s me again…
Thanks a lot for providing the pre-rendered version. Opening ist with AE 2017 and after converting it to the current version 2017 I get the message that there are 65 expression errors… example:
””Farbe 3” (Linie 1) von Ebene 9 (“BG”) in Komposition “In Part 05”, Eigenschaft oder Methode “Color” in Klasse “Effect” fehlt oder ist nicht vorhanden. Unter Umständen wurde sie umbenannt, verschoben oder gelöscht oder der Name wurde falsch eingegeben. Eine Eigenschafts-Expression, die darauf verweist, wurde deaktiviert.”
I use the German version of AE. Maybe there is a language related problem.
Any ideas?
Thanks a lot in advance.
Torsten
...ok, if I replace in e.g.
“comp(” Intro”).layer(“Control”).effect(“BG Color 4”)(“Color”)”
the last argument “Color” by “Farbe” (German word for color) the error is gone. So I will try my best moving through the 65 errors… 
...probably last entry (for today :-)): If someone is usung a German version of AE (and maybe version 2017) just replace
“color” by “Farbe” “slider” by “Schieberegler” “point” by “Punkt”
...and everything will look fine. To do so just click on the magnifier symbol in the error line. This lets you jump to the appropriate expression for changing.
In the end there were much more than 65 expressions to be adjusted but it seems to work.
Hello, Sorry for your problems. It’s great that you solved this yourself. This is happening because of the different locale of after effects. To fix this you will have to switch to english. This is easily done back and forward. Just follow the instructions from the link below
http://aeteacher.com/how-to-fix-expression-language-error-in-after-effects.html...thanks, Shura… just one more remark: The described way on how to change the language of AE in windows doesn’t work (at least on my system)... BUT there is a really unbelievable easy and somehow crazy way to change the language of AE to English… just take a look at this small tutorial: https://www.youtube.com/watch?v=g3anxnZsddk 
Thanks for the 5 stars and useful information for the CC 2017. Good luck and all the best.
Hellow, i just opent the template. and i get the folowing eror missing references and elment missing. Can you send me the template without the plugin?
email: mihaipaulz@yahoo.com 10x!
Ok.
I am having the same problem as above. I bought this template a few days ago and I am missing references ring gold ,1 ring gold 2, etc. I do not have the element 3 D, my email is lesviaa@att.net.
Hi, I sent.
I bought this template and I am missing references and only the en is the rendering. I do not have the element 3 D, could you help? Email- novaproductionshd@yahoo.com
Okay. I sent.
Hello, days ago I paid for this package but I did not receive any link so I can download it to my computer, help me please? Thank you!
Hello. You need to contact the Envato help center. https://help.market.envato.com/hc/en-us
Really nice work! Best wishes! 
Hi, I have same situation since I don’t have Element 3D could you send please to orlandroide@gmail.com ? Thank you and awesome work!
Well, I’m sending.
I bought this template I’m missing references and only the into is rendering. I don’t have element 3 D could you help? E-mail: jpred25@gmail.com
Well, I’m sending.
Hello Shura I am trying to to use the 3d hearts animation but I couldn’t. Could you send me some version pre rendered please?. What i like most is the hearts part, could you help me to have it please?. Maybe you can rendered it with a green background or something like that ?. Thank you.
email yopri85@hotmail.com
Hello and thanks for your purchase. Okay I send.
can the background be changed to red?
Yes of course, you can easily change the background to red.
Do these clips come with the sound?
Music is purchased separately.
I purchased the music. But I am getting an error. Here is the error: The error from AE is: “After Effects warning: This project contains references to missing effects. Please install the following effects to restore these references.
1. “Optical Flares 2. Particular 3. Starglow”
I think these (Flare, Heart2B, Petals Backside, Petals Front, Rose petals loop” ) are outdated. I have the latest AE installed in my computer. AE cannot open these files.
The problem is not with the “Windows Element 3D V2.2.2.” I already have it installed.
Hello and thanks for your purchase. The Wedding template contain 2 projects. Use project without plugins (Wedding.aep), required only Element 3d.
I bought the audio but because of the slow render, I could not much the sound with animation. Can I have the edited/trimmed audio please?
Hi. It will be right, to make all the compositions from the project into a video format,(for example .mov), and already in the editing with these video files to add sound.
is it possible to remove the rings in the intro?
Hello. The rings are made in the element 3d and go in a separate layer. You can disable this layer and the rings will disappear.
Please send my plug in this template now work some i purshased the template, but have same error with missing references and elment missing. Can you send me the template without the plugin?
my e-mail is michaldesign@hotmail.com
Thanks for your purchase, I send.