879 comments found.
hi, i have AE CC 2014.0.2 ! it’s Ok or not ? thanks.
Hi, We recommend to use at least CC2014.2
It is not possible for me to see the ‘AE Viewer’ option in the ‘Window’ menu. I run Adobe AE CS6 on windows 10, can you please help me fix this?
Hi, CS6 isn’t supported. We have a banner on the top of the page that says minimum required version is After Effects CC2014.2
I’m having a problem similar to another user where I can color extrude every letter except the letter T. Have you come up with a solution to this problem? Thanks in advance!
Sorry about having that issue and thanks for reporting that. We are currently working on the update and will include the fix for this issue in next update.
Hi, I would like to know it this pack is compatible with exporting JSON’s etc… See here for info: https://airbnb.design/lottie/?ref=stackshare#get-started. It’s very basic so i don’t want your plugin to be over complicated…
Hi, yes you can export it with Bodymoving.
I cant use the fontmanager. Keep getting error, script alert “cant find folder with letters” make sure one of your folders have “alphabet” prefix under comment section. How to fix it?
Make sure that you have imported “Nexa Bold” typeface from the “Font” folder.
Hi, How it possible to use AEViewer with other project ? And how it possible to change the directory of the bigpack to transfer it into another location on D: for exemple ?
Hi, thanks for your interest. Currently we are working on the full version of AEViewer that would work with any project and will have lots of additional awesome features and will be released soon. And you can’t change the location of the Big Pack.
how to resolve this error? Unable connect to server. Please, check your internet connection, I sended e-mail yesterday
Hi, I’ve answered you via email, but it seems like your email provider rejected the mail ( SPF check failed ). I’ve added your license code manually, could you please try to enter it again?
its still not working. please help.
Could you please write us from different email. Naver doesn’t accept all emails that we send to you.
I formatted my computer and reinstalled it, but it still does not work I sent an email to gmail yesterday, but I still have no reply
What should I do?
The project has been bought for 2 months. But you have not yet prepared a tutorial. This behavior is not professional. It is very interesting that you are preparing a tutorial for such a big project. You disappointed me. I do not think about getting another project from you.
We are really sorry for the delay. We planned to release the lesson much earlier, but because of the huge number of emails and the completion of the system, we are delayed the release.
Lessons creation is difficult and painstaking work so please be patient. Be sure we will do our best to release them as early as we can.
However, if you think that you have been deceived and the product without a lesson does not bring you the desired benefits, you can get the money back. But in this case, your license key will be deleted from the registry.
How long will I have to wait? If it takes too long, I will return it. Thank you.
It took longer than we expected. We can refund you the purchase and if you would like, you can purchase it again as soon as the tutorial would be ready. For refund, please write us at support@motion.land
I just purchased it and when I click on the window button nothing appears
I have CC2017
Hi, Please make sure that you have installed the Big Pack or use Alternate-Installers folder. You can find info about that under the Big Pack manual.
Hello! When I press AEviewer nothing happens I’m on CC2014.0
Hi, under the video there is a list of those versions that are supported. You need to update AE to version 2014.2
Hi there! The pack looks awesome. Wondering if the icons would work with Bodymovin – looking to export one or two to a webpage. http://aescripts.com/bodymovin/ https://github.com/bodymovin/bodymovin
Thanks! Yep, they would work with Bodymoving.
That’s great. Thanks!
Hello, i just bought this and have downloaded, but it keeps telling me “unable connect to server. Please, check your internet connection” its not my connection because if i click the above link “Open videohive “downloads” page” it opens. can you please check this for me. thank you.
No response yet, i cant get past the unable to connect, i have installed on 2 systems and i keep getting same result. please help.
Hi. The answer to this question is in the guide and in the support tab. https://videohive.net/item/big-pack-of-elements/19888878/faqs/29836
“Make sure that After Effect has access to the internet and your firewall doesn’t block it. Or Internet\VPN provider doesn’t block Envato.”
how do i check if aftereffects is blocking it, and i dont use VPN.
still waiting, please help.
Hi, There were a few difficulties on the license server. Please, try to paste the license again. It would work now.
its still not working, can we do email so we can sort this out.
Sure, email us your license code, your OS and After Efffects version.
its still not working. please help.
hi can you pls see iam getting a lot of expression erors for my titles both simple and charisma, i can change there color or anything
I think you are gettings those error because you have deleted the original layer with effects controls. You can try to re-import the element and try again. If the same error will appear contact us at support@motion.land
how do i re import the the element again
Inside AeViewer click again on the element.
Hey,I found a problem.When I open the AEViewer,there was a error message:”Whoops,can’t find ‘Projects’folder.Please ,contact the author”.could tell me how to deal with this mistake?
Hi, That’s weird. Can you send us your OS and After Effects version at support@motion.land ?
Sure.I have fixed this problem by reset the plugins
Awesome. Thanks for letting me know.
I have already sent the message you wanna know to your email
I already used the license on two computers and now I need to format one of the computers. Will my license still work?
Hi Mendes, Please send us a message with your license code at support@motion.land
Great job
fantastic effects
I just bought this pack and used it on my desktop. I realize that I use my laptop a lot to send files back and forth.
Am I allowed to install this plugin on my other machine?
Yep. You can install it on two of your computers.
Thanks a million. This is the best thing in the video industry ever invented and I will buy anything you guys make. My workflow is so solid. I can not tell you enough how much you have made my life better. BIG THANKS!!!
Wow! Thank you very much for such warm words!
Such reviews inspire us to push new limits and create new product. 
Works for Adobe Premiere too?
Nope so far. But we will add the support of Premiere in near future.
heemm okay
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