116 comments found.
Hey, I bought this item. The sound effects are not included? (I bought the audio track separately). Will you add our logo and website and send us a video file? How much do you charge?
Hey there! No, as stated in the description, SFXs are not included. Please contact me using the form on my profile page if you need the customization service.
pre-sale question: can i find the voice from the background in romanian language also? thanks!
You can download a script in English, translate it and manage your own voice over. This guy can help I guess 
http://bit.ly/2mRGIwk
Hello, I can translate your video to Arabic with pro voice for providing me 3 of your videos.
Thanks
Hey there! Thank you, but such transaction would be against Envato Market rules. You really need to purchase those projects if you want them.
oh sorry i didnt knew that, is there any way that i can help you by adding a language there?
Thank you, but I need to focus on other projects now.
“Render fail” at 00:00:11:26, using After Effect CS6 on PC. How to fix it ?
Hey there, I’m sorry…was trying to spend some time with my family during the holidays. Still got this problem? What render settings have you used? Try rendering using Adobe Media Encoder.
Awesome, i purchase more your Videos. Do you have the German Text Files? It´s a great Marketing Text
Best Regards Mario
Hi, i bought right now. But i can not open with my Mac Apple Adobe CS6 After Effects.. is it just for windows??
Hey there! The file works on both Mac or Win. Are you getting any error message? Be sure to unZip everything to one folder before starting the project. -Jakub
Hello, I would like to buy this video. What would I have to edit the video to insert my logo and also my URL?
You will need Adobe After Effects. But even the free 30-days trial is just fine for this 
http://www.adobe.com/products/aftereffects.html
Great project and sounds!
Hey can the background be a custom hex color? Also, I’d like to edit the headers (Step 1: Discovery), and maybe remove a step. Am I able to do that by buying this?
Yes ...removing a step will need some AE knowledge, but yes
Hi- I bought this video and its great but other people are using it without a license. Its unfair!
Hey there! Well, that sucks, and it’s even more unfair for me. Please can you send me more info (link) about who is using it without a license? Please use a contact form on my profile page or get in touch on my official fb page: https://www.facebook.com/JakubVejmolaMotionGraphics/
I have send you the link via the contact form on your profile page. Don’t pay attention to the thumbnail, just play it and you’ll see!
Thanks man, will try to resolve this…
Hi, congrats on the great job! I want to buy this template but I’m new to After Effects. Does it come with a help file? Thanks in advance for the quick reply.
Sure, there’s a PDF help file. I had many first time AE users and they were able to use it
Hi, can I change all parts of this video? Like text etc.? I don’t need the 7 phases but can make 7 other points from it. Can I do this easily?
You can change basically anything. Some changes would probably require at least basic After Effects knowledge though…but yes, you can customize it as you wish ...changing that 7 points to some other texts will be pretty easy.
very new to this… can i not speak what you are saying with my own voice? Can i just write it all down then speak it out? i know this sounds dumb. just want to make sure i can do this b4 buying. thx!
No worries, there are no dumb questions… this explainer comes with a pre-made voice over (that’s the one in the preview + language versions). If you need this video with your own voice, you will need to record it using microphone etc. All my explainers are mostly intended to be used as you see them here. You just change the logo, web address and maybe colors. Of course you can change anything you need, but this require a good knowledge of Adobe After Effects which is a software that you need to customize these projects from VideoHive.
HI there …. I cannot see the sound effect file in any folder or in AE?? where to put.. everything else is laid out fine thanks
Hey there, the SFX pack must be purchased separately…please see the project description for the link.
Hello, in the second 40 there is a sound happen when the clients get out from screen when the video explain conversion where can I find this sound please
If you like the sound effects, you can buy the pack here. Once purchased you will find a sound layer mixed exactly for this project in the downloaded file.
The voice after I render is not that clear there is anything you can help me to make it clear same video in preview?
Hey there! What format have you rendered to? The standard MP4 as suggested?
Hi, just bought it and so far so good. I would like to add our company name and slogan to the voice over track with the same voice, could you please point me to the person who did the original one? thanks
Hey there, please contact me directly using a contact from on my profile page. I will gladly provide the contact
Also state on the description that AE software is required to edit or customize this project.
I state this in the description: “After Effects CS5 and above compatible” Also you have bought a file from After Effects category and in the right panel you can see all versions compatible: After Effects Version CC 2014, CC, CS6, CS5.5, CS5
Hey, you are so confusing, where is the instructions how to edit, I’m totally lost what to do and installed bunch of softwares and nothing worked. Yes it is clearly says that MUSIC AND SOUND EFFECTS ARE AVAILABLE but not included. what does this mean. This means that make people feel confused and get their hard earned money. Yes you did great job and making this project but why you selling a product that loos complete but at the same time you get incomplete product. I was looking for your help, I wrote here and I also PM on Facebook. You know what, I need my money back. You said it is ok for beginners but spent hours to customize but I could’t. Please return my money.
Hey there, I’m sorry for any confusion, but yes – in the description I clearly state that music and sound effects are not included and I also provide links where you can purchase them. I cannot include them since it’s another author’s work. Anyways, I’m very sorry that you’re disappointed, but authors do not have any way how to cancel the purchase or refund you. You will need contact Envato support – they are the only authority that can help in this manner.
Hello I am interested in Purchasing this. Can you please tell me what software I would need to edit and add logo into this. Thank You Jay
Hey there! You will need Adobe After Effects, but even the free 30-days trial is OK. http://www.adobe.com/products/aftereffects.html
