for additional info, i alrdy install elemnt 3d v.2.2 100. It work perfectly. So i just dont understand how does it work..

and yeah no ai files founded. if u got soft copy of door in ai please send it

Hi, sorry for late response,ok.. i try to find it in my office computer, thanks for purchasing.

hi, sorry i lost the softcopy of the ai file, the file is in the broken hardisk.. sorry for your trouble, if you like the project please rate it, thanks..

uh… then this project is useless for me. how to refund?

kindly refund my money.

I think u should by graphic design not ae template if you looking for ai file, my work is after effect template, the project is work fine without the softcopy of the design…

it is also not working in Ae. i just dont need this project anymore. kindly refund my money

Every project in videohive is already check by the envato team, if my project is not working like you said it will not be approved for selling… my buyer doesnt have problem ,read the requirment plugin of the project, if you want refund from envato just read the disclaimer how to refund..

hello brother, your file is missing. it is working in any applications or software. the defect is at your site. as you confirmed. u send me a crushed pack. this is a cheat. i already read the refund disclaimer. as the author of the project, you need to approve the refund.

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.

this is the refund disclaimer….

If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.

fix the problem for me. otherwise approve refund.