24 comments found.
amazing christmas memories!
Thank you romanmarvel! 
We sent you an e-mail.
Hi,
I bought this for quick and easy video te make. The problem is that the file Intro_1_CC is damaged or unsupported.
Hi, could you please re-download the project folder from VideoHive. This problem can be caused by unsuccessful download.
Let us know, if it solved the problem.
Best regards, Eva JuicyHats Team
Eva, I already tried that. The file stays damaged.
We downloaded the project folder ourselves, opened and rendered out, and everything worked. So it still must be a downloading problem. Could you please send us your e-mail address so we can send you the project file by wetransfer.
Hello, Before I purchase, just want to make sure there are no known issues with current CC AE version. Also, can the text just be removed from all the photos by turning it off?
Hey, we have just tested opening the project in the current After Effects CC version and there are no problems, so everything should work nicely.
And yes, text can be easily removed by just turning off text layer in text placeholders. If you have any other questions, please just let us know.
Regards, Eva JuicyHats Team
ok, thanks
If you have any other questions, please let us know! 
When I export the graphic, the photo and text repeatedly slightly jumps when when ever the camera slides left to right. Any idea why it does this and how I can fix it? Thanks!
Hi,
I can take a look tomorrow, when I’ll be back at the computer. Could you please send me also your e-mail address, it would be easier to communicate by e-mail.
Hi again, did you manage to fix the problem? If not, could you send me a screenshot of your render settings?
Hey, Thanks for getting back to me! my email is mlbroussard237@yahoo.com In a few hours I will be back at my computer and I will send you a screen shot of my render settings and a link to the exported graphic.
OK, I’ll be waiting 
Hi again,
You have used 24 FPS frame rate in your render settings. This is causing the jumpy render. The original video footage is 25 FPS and you can’t just switch to another frame rate without having issues. If you switch to 25 FPS in your render settings, there should be no problems.
Let me know how it goes.
Regards, Eva
My developer has added a few additional items to the video and published it. Its over 18gb in size – this cannot be right! What is the standard size of this video when publsihed without alterations?
Many thanks.
Geoff
Hey, the final file size depends on the render settings you choose. For example the longest version (48 images) in 1920×1080 youtube .mp4 preset format is only about 700 MB. But it depends on where do you want to use it. Lossless Prores HQ format (for HD TV broadcast) would be much bigger.
JuicyHats
Hello, please i need to change the video in the intro scene. Thank you
Hello,
Could you please send us an email through our profile page https://videohive.net/user/juicyhats. It will then be easier to communicate, so we can help you.
I cannot download this item… I keep getting a network error. I am able to download everything else.
Hello,
Could you send us an e-mail to juicyhats@gmail.com, it will then be easier to communicate so we can find a solution to help you out. You could also try with another browser, maybe that helps.
Beautiful as always. thanks
Thank you wanessa1!!! A happy customer is the best motivation for us 
Beautiful! Wonderful Christmas mood 
Thank you pinkzebra for composing this beautiful piece of art music!
JuicyHats, awesome work!!!
Thank you Dredstudio for your nice comment! 
Great job!
Thank you UntrueLife!!! 
Nice project!
Thank you Rad0n!!!
Excellent work.
Thank you TheBlueDove! 
Beautiful project 
Thank you abstract-labs!!!
Such a beautiful gallery!
Thank you Official_sUP! 
good job!! excellent!
Thank you ulungdotcom!