Hello Etch,

sorry but the promo video is not included.

Best, Denis

Please drop me an email which I can contact for special inquires.

Thanks

Sure, contact me via e-mail denis@integnity.com

Thank you!

Sure will be

Hi phil, where did you send the support ticket? I’ll tell guys to have a sweep if it was marked as spam as we usually reply within 10-15mins. You can email me directly at tom@integnity.com and I’ll have a look why is that expression causing issues to you. v2 is around the corner (we’re putting finishing touches to it, which should be done by mid week – sorry for delay, but trust me, it will be well worth the wait!). We are also unveiling some surprise for everyone who purchased PhotoMotion, so definitely stay tuned, it will be epic

Regards, Tom

Thank you Tom.Yes I know.I’m a timelapse photographer.My footages are beyond 7k.So I wanna make it 4K.Do you have any solution for this?Thank you again!

Drop me an email to tom@integnity.com we might come up with something.

E-mail sended.It’s very kind of you!Thank you!

Hi mellick,

drop me a message at tom@intengity.com I’ll send you all tuts (Vimeo) to have a look at the interface. We have both written and video tutorials on forum, as I explained earlier, mainly because of constant revisions, ability for customers to suggest new updates, help each other on the forums etc. Update 2.0 is around the corner, so we might put those written ones to PDF or similar, but can’t promise this as all of us are dead busy with the update.

Regards, Tom

Hi Tom,

I have tried emailing you twice at the address you supplied but on both occasions I have had mail returned with message

Delivery to the following recipients failed.

Ah sorry, it is tom@integnity.com !

help.integnity.com

500 Internal Server Error

Sorry, something went wrong

Can’t understand your reply – I tried to access the video from the Documentation HTML file supplied in the package. All other videos except this one are OK. (BTW, the noisy soundtrack of the presentation video is dangerous, watching it with earphones on could damage peoples hearing!).

Rulfer,

seems like you are looking at the old documentation maybe? Send me a quick mail to tom@integnity.com and I’ll send you the new ones straight away.

Regards, Tom

Thanks!

Thanks buddy!

Thanks Rapidwork, glad you like it

Hi vegaspro,

for sure you’ll need Adobe After Effects CS6+ and little bit knowledge. We’ve included complete tutorial series from start to finish but as i said – it’s good to know little bit about this software

Thanks Starpik!

What I meant is that is it compatible with the latest CC 2015 update?

Absolutely! All versions from CS6 up are supported

Sure! It’s a toolkit, so you can use it for website, facebook etc (providing all those are for your personal use an you are not charging customers for that, in which case you will need an extended license)

Regards, Tom

Just to be sure ... With one standard license for all my diffrent personal projects, how many I like, is this correct?

I’m pretty sure you don’t have to buy a separate license for every project (webpage, facebook, youtube etc.), providing they are all for you and you are not charging anyone for it.

Hi xohan, send me your username to tom@integnity.com, I’ll reset your password for you.

Regards, Tom

Hi Sportagentur. That’s right, it is no longer available on Videohive. Get in touch for more info – contact@integnity.com

Regards, Tom

Thanks! Glad you like it

Hello Segway,

please contact me via email – denis@integnity.com so we can solve this issue.

Thank you!

Best, Denis

Hi BehaveJohnny,

you have to look at it from the customer experience perspective – if we pack all video tutorials with the product (which we cannot, read why below), that would be far less beneficial for you in the end as you would have very limited ways of contacting us or discussing about the product with other PhotoMotion users. This way, you can communicate with all of us directly on our forum, where we have our staff ready to respond, as well as users help each other out. Verification is there for the same reason – to allow us to dedicate our customer support team to people who have the valid purchase code and provide them with light-speed customer support. This is a standard practice on Envato marketplaces such as Themeforest, Codecanyon etc. Another reason is the file size restriction on Videohive – it would be highly impractical packing all those video tutorials with the product due to 3GB file-size restriction we can upload to Videohive. Keep in mind – you only need to register once to get support for all our products, so if you change your mind, and buy something from us in the future, you will be able to log in to our helpdesk with your current credentials and will not need to go through the process again.

I hope this helps a bit!

P.S: regarding your purchase code: please get in touch with me here: tom@integnity.com, I’ll have a look what’s going on.

Regards, Tom

i get it, but some basic information how to in text form would suffice to start with. Anyway i have sent you an email with purchase proof details, your site error image, so hopefully we can get this sorted immediately. Thanks in advance.

Envato’s own verification API is currently down (https://forums.envato.com/t/is-the-api-down/11548/30), therefore I’m sorry for the issues you were experiencing – should be all sorted now and you should be able to access all sections on our forum. Let us know if anything!

Regards, Tom

Thanks friend!