Reviews for Video Library - Video Presets Package

97 Reviews

for Customer Support

First let me say I have purchased 3 separate Libraries from Nitrozme and have been using them since August. The effects are great when they work. However, when there is an issue and there will always be issues with these types of products the help/response is severely lacking. After writing the seller and explaining the issue they responded saying they sent a screenshot which did not come through. I responded and the seller disappeared. My issue is still not resolved. This is the second issue I have contacted the seller about which they just stop responded and your issue is left unresolved. Product wise, its a great pack even with the bugs. Customer service wise they can and should be much better.

nitrozme

Author response

Hello! We doesnt receive any emails from you with screenshots, if you will duplicate it we will solve your issues asap

for Customizability

There are so many way you can use this product and enhance your production quality. It has a layered approach and hence you can achieve multiple looks or customize looks as per your preference.

Hats off to Author for putting in so much effort to produce this beautiful product...

for Other

Everything is great, techinical Quality, Customizability, NO BUGS, Customer Support--- Nitrozme Thanks for your creativity. I've followed you long time ago... and it has always been great wotking with you creations!!!

for Flexibility

Got in touch with the author, because of missing CS6 files. Feedback was quick. The pack is cs6 compatible!

for Technical Quality

Highly recommend this product. Hugh time saver and creates great videos, also great start up support.

for Bugs

get bugs in New update ask for help and he can't know how to solve and just ask me our manager will contact me but no response from him .Not recommended

nitrozme

Author response

Didn’t receive more messages from you. Thing that you call ‘bug’ was part of design. When I tell it to you we don’t receive more messages from you. Then I told you about close typekit window and enjoy - you don’t ask more about it. When I ask you about sending us screenshot with not responsive font to solve typekit window you don’t send it to us. And after all you make 1 star.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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