Hi, pls check your email.(Spam). I answered you on 21. sep 2019.

I never got it, I got this one right away though, nothing on spam folder, this happened before with 2 other sellers. I’ll write you again, I’ll be on the lookout. Thanks.

I re-send it again. Let me know when you got it. Thanks

Hi there, I never received it and I never will. However, I did receive notification emails every time you reply here. There has to be another way we can communicate. It just doesn’t work. I’ve contacted Videohive about it, waiting on response. My email es escribeme@midirecciones.com Thanks.

I send it 3 times but obviously there is a problem with your mail server.

I paste the e-mail here:

HI,

All of the RENDER compositions are 30sec. long. So far, nobody report me that problem with any of my templates.

So if you are experience 20 sec. limit render problem, pls go to Adobe web site link: https://community.adobe.com/t5/After-Effects/After-Effects-CC-won-t-render-whole-composition/td-p/8583771 Please let me know if that solved your problem.

Best, TrixVFX

Hi there, I tried what was recommended there under render settings, etc… it didn’t make a difference. If it helps, I’ve rendered over 100 projects and this is the first time this happens. No idea what is going on. Thanks

If you don’t succeed, collect the project to take a look what is going on, and send me through Wetransfer on email: trixvfx@gmail.com

Done. I just sent it to you like you said. In the mean time I will try and render a different project to see if I get the same or a different result. Thanks.