Hello markroert, thank you for your feedback. It is very much appreciated. If people never ever worked with after effects it will take some time to feel comfortable with the software, I agree. That is the way it works. And people shouldn´t purchase templates if they expect to have everythings done in an hour or so, so that they will be in time with their deadline.

Frome our experience, please don´t do that!

All our template comes with a very detailed Video Tutorial and we also provide our customers with extra video help files in case they need some extra support.

But again I agree with you, if you never ever worked with after effects it is a good thing to get the trial version of after effects and to watch some video tutorials on youtube or where ever you´ll find them.

What we also do, in some cases costomers contact us and asked for the Video Help file that comes with the template. By that they can have a tiny insight how everything works. But finally it always depends on your self choice, if you feel unsure about something you can always contact us and we will do what ever we can to help you!

Have a great day my friend:-) Regards Snow

Email with the PDF is on it´s way Guess there happen to be a download issue.

Hi April, have a look at the PDF please (Tell Your Story With Sketchbook Promo Information.pdf) – in there you will find all the information you need. Thanks and regards, Snow

Hello, Envato seems to have some technical issues. Please send us an Email to support@snowcake.info so that we can send you the file. Thank you, Snow

Thanks for your offer and your kind words Josh! You definitely have great songs in your portfolio. I will swing by in the near future and work with one of your songs, be sure:-)

That would be great

We Love to help and thanks for the screenshot. You R right it seems that the product layer does not exist in the Lilly Version. We will make an Update on that when we get back. But there is a solution to help you out. Just copy the product layer from the Max Version to the Lilly Version. (Strg C to copy and Strg V to paste) Make sure to hide the three other layers (iPhone, Laptop and IPad ) in the Lilly Version. Make sure the product layer has the exact position (timing Wise) as it does in the Max Version. Then go to the Max Folder and choose the correct Comp to place your Image/Video or Text for the product layer.(the product layer will be used in the Lilly and Max Version now, but that doesnt matter if you only use one of the two versions) (You may have a Look into the Video help file … You can also have a look into the “how to duplicate” help file – in case you want to make a product layer just for Lilly – but if you only work with the Lilly Version, just so what we just descriped.) This should do the Trick. Hope that helps. Regards and sorry for the confusion.

It’s ok SnowCake dont worry, i will wait for the Update, Btw i would be able to download the footage after the update? or i need to buy it again? Copying / paste from max to lilly version it was my first solution but doing that, i had some other problems i dont on wanna explain here, So enjoy your vacancy and i will wait the updated version. BtW are you kind to let me know when the updated version will be available? ( one week / two weeks? ) Thx a lot,

You don’t have to buy it again, you can just download the updated version and in case of problems just write us an Email and we will send it to you. The Update will be available in 2 weeks when we get back. Thank you! Take care. Regards Snowcake

Thank you so much kalena2

Thanks for your great Musik and the link:-) Oh, I wish us both many sales! Have a great week! Regards

Thank you Abstract-Labs

Thank you so much Elinacreations

Thank you gRajesh:-)

Thanks a lot Harass!

Danke schön Eric, viele Verkäufe wären sooooooo schöööön

Thanks Effects_Art!

Thanks a lot!

Thanks

Thank you for your words and wishes:-)

Thanks!

Thank you Jaxbond!

Thanks a lot Max_Z:-)