Video

Reviews for Particle Builder | Magical Pack: Magic Awards Abstract Particular Presets

Reviews for Particle Builder | Magical Pack: Magic Awards Abstract Particular Presets

By
4.36 (53 ratings) 4.36 stars
Cart 2,704 sales

53 Reviews

for Item Quality

garbage not working I want a full refund

Author response

Sorry to hear about your experience. If you see any major issues we will be happy to hear from you in our help center by visiting http://help.pixflow.net/

for Item Quality

Great product and customer support service

Author response

Thank you for sharing your encouragement here, we're so glad to hear that you are happy with our product and service.

for Item Quality

Is an Excellent pack. I'm glad with this purchase I did. Thank you so much.

Author response

It's our pleasure to see your nice compliment here :)

for Item Quality

Excellent, I love working with you. Thanks

Author response

Thank you, we're glad to see your positive opinion here.

for Other

Installed on 3 different computers and two different versions of After effects with all templates not working correctly and software freezing.

Author response

Sorry to hear about your troubles , if you contact us by visiting http://help.pixflow.net we will be glad to help you about your situation

for Other

It is impossible to install this. I need a refund

Author response

Hello , please first make sure you downloaded the right version of Motion Factory Classic , download it from https://pixflow.net/download/motion-factory-classic/ and then follow the instruction again , if the issue persists please contact us by visiting http://help.pixflow.net

for Item Quality

Awesome, awesome, awesome!

Author response

Thank you very much for sharing your compliment with us

for Item Quality

Great Product and great customer support guys

Author response

Thank you very much for sharing your compliment with us

for Other

NO SUPPORT AT ALL. They don´t have any kind of support except for answering this comments. If you ask for support of any kind of problem they resend to a Contact Form from PixFlow.net I have written 3 times in the last 8 days asking for support with the plugin installation and not answer at all. I have the copies of the emails sent and the confirmation of the contact form... but not answer to my problems... and they will answer to this review saying "we haven´t received any email from you", as they did in the comment that i left in other of their products that i bought... i am really dissapointed with it... since there are not tutorials on internet or they are really bad ones, and on the other hand doesn´t exist any kind of support service for these plugins...

Author response

Thanks for sharing a false statement again , we've receive about 50 tickets per day which are sent from our customers , about 90% of them are using http://help.pixflow.net platform which demonstrate the functionality of that contact form you're talking about , please contact us by sending direct email to help@pixflolw.net , we will wait for your response in next 48 hours otherwise we will report this review to Envato team for false accusation

for Item Quality

very nice and useful, makes workflow quick and easier

Author response

Thank you very much for your compliment

for Item Quality

does not work under AE 2019 although the manufacturer claims this on his website. No technical support on request

Author response

This item works 100% fine in AE 2018 and 2019 with using Red Giant Particular 3 , it's not what we say , it's 9000+ customer saying that , also there is no ticket from your username in our help center so we are sorry to see your false accusation but again we will be glad to help you in our help center so please submit your ticket by visiting http://help.pixflow.net

for Flexibility

1) When I apply particles to the composition, the particles do not disappear at the end.

https://www.youtube.com/watch?v=HTVEy9HW0j8&feature=youtu.be

2) There is no possibility to convert into an earlier version of AE, for example, AE CS6, since a plug-in without a preset stops working correctly, all presets fly into default

3) I am waiting for help on this issue 3 day .. I will give a good assessment of the project after the correction

Author response

Hello there , sorry for late answer , please check https://we.tl/b-dmZinkZIG5 to see while we use Motion Factory 2 latest version with Red Giant Particual 3.1.2 on AE 2019 and everything works fine , please check the plugin on same situation to see if the issue happens again or not

by
by
by
by
by
by