I'm sorry you're having an issue, I'd be happy to help out. I'm not sure what you're referring to, the product does support creating a neon from your logo. This particular section of the tutorial discusses how to do that: https://youtu.be/xARLlTgGuUI?t=973
Are you having trouble getting your particular logo to work with the kit? Just let me know and I can take a look – message me at firstname.lastname@example.org.
This project is so complex on the back end but very easy to use to create something completely custom. Incredibly well thought out and elegantly done. The details are awesome. Wonderful tutorial and user support!
This is an outstanding After Effects template. By far the best I have ever purchased on the Envato marketplace. Excellent documentation, example videos, and organization to the files. Five stars all the way around.
Hello sherton24, I'm sorry to hear you weren't happy with the product! I'm always looking for feedback on improving my products, so if there were any particular features you had troubles with or want to see in a future update please let me know!
Also, if anyone is unhappy with any of my products, I do offer full refunds as I don't feel you should have to pay for a product you weren't able to use or weren't happy with the results – just reach out to me at email@example.com. If there's anything else I can do for you please let me know!
Quality kit! Make sure to watch the instructional videos and work along with him while watching. Thomas Kovar also puts some awesome customer support into this as well and makes himself available for questions. Definitely interested in anything he's made and puts out in the future.
This is AMAZING!! Beyond happy with how this turned out! The tutorial Thomas takes you through explains EVERYTHING in detail on how to make it look its absolute best! Professional graphic designer friends are asking "How did you do this?!!"