I've been using Premiere Pro CC 2-3 years (something like that) and could use a package like this to spice up my videos.
It would be appreciated if the program requirements were listed. I didn't realize I needed to have BOTH Premiere Pro CC 2018 and Adobe After Effects 2018. Luckily, I hadn't used my 7-free day trial, and used it just to install this package.
It wasn't that difficult to follow their instructions with the installation. Follow their videos in the folder they give you, and you'll be alright.
I did run into multiple errors at first. When the program finished installing, I got an error message and brushed it off for the time being. Then I realized when I opened the "essential graphics" panel, one of the folders was completely empty and some of the titles wouldn't render - like they were missing pieces of information. The fonts I had downloaded weren't syncing either.
Feeling rather defeated and worrying that I had wasted my money, I contacted their support team on Facebook for help. They replied within minutes of my message and were extremely helpful. Some of it was really simple stuff I needed to fix, like clearing my media cache and changing the paths of the media cache. They messaged me graphics and pictures with their instructions, and not being a tech savvy person, I appreciated that a lot.
They offered to voice chat and share screens to help me with my problems (although I opted not to, wanting to figure it out myself.)
Within days, they updated the license. I re-installed it with the new update, and everything works beautifully. Everything is in the folders where they're supposed to be, everything renders, and it comes with flexible customization.
Bravo to the team for being so helpful and sympathetic. Very fast response, and very eager to help. When I stopped messaging them, they checked in with me to make sure I was doing alright with the program.