Hello, thanks for your advice. Why it happened I explained to you – Adobe removed support for this codec. (At first, the problems occurred in each new update, they fixed them, then everything started anew, in the end they just removed the support of this codec). Until recently, Videohive in the requirements for pre-renders with alpha channel indicated that it is necessary to use the QuickTime codec (and still it remains so). I know of cases where the authors did not accept the projects due to the fact that the pre-renders with the alpha channel were made in the form of PNG sequences (as I sent you). Question about this issue and the disparity of reality of requirements has long been hanging on the forum envato, but ignore it and do not change anything in the requirements. Recently, one of the reviewers began to point out to the authors that it is not necessary to make pre-renders in this codec, but to perform their PNG sequences. I will definitely replace the archive with the files in the download as soon as I can do it, but in vain you think that the problem is in my project. Thanks.

Hello, I sent you an e-mail.

Hello, I replied to you by mail

Hello, This bug was in some of the new versions of After Effects (not open files of the mov format), Adobe fixed it, you need to update your software version to latest. (https://blogs.adobe.com/creativecloud/after-effects-cc-2015-3-13-8-1-bug-fix-update-is-now-available/ )

Or have you just not installed the codec QuickTime. In this regard, you will not open any file format .mov.

About the refund you should contact Envato support.

Thanks.

I would like to apologize. I got it to finally work after the install of quicktime. Everything is working great and I already got the first video in rotation! Thank you DannySkinner

It’s fine. Thank you)

I would love to help, but how can I do if from my side everything is done correctly, that everything works confirms the fact of reception of this project and the presence of 29 buyers, not counting you, who have all opened fine. And after you, not even wanting to find out what the real problem is immediately ruined my baseless rating and started to insult, I would gladly return you your money spent on the project, ending this discussion. But unfortunately the authors can’t do refunds. I honestly do not understand why your After Effects doesn’t open these files.

Your project doesn’t work. Envato says to contact you, the author, for a refund but you say you can’t offer one. You’re not interested in resupplying known good copies of the MOV files. Your most helpful comment, aside from pointing me to a list of bugs cured by the latest AE update (which make no difference to the problem being experienced), is ‘it’s not my fault your codecs don’t work’. You haven’t even told me what codec you have used so I can troubleshoot your assertion – but if it is a codec problem, you must have used an obscure one…

And then you complain that I’m not happy, consider you to be unhelpful, and gave a 1 star review to a project that is completely useless in it’s currently downloadable form? I have no idea what happened to the other 28 people that purchased it, but from the comments on here alone, at least one other person has the same problem I do.

I’m sorry you feel I should sit on my hands until the ‘real problem’ reveals itself, but as far as I’m concerned, the real problem is very apparent.

Please send me mail (fotolenina101@gmail.com) screenshot of an open project in After Effects, so I can see what the error is.

This man set the codec to QuickTime, as I advised him, and he’s doing great work. So he deleted my comment. (I quote verbatim: “You were right. It was a quicktime problem. Everything is solved now. Thank you very much. I reported my comment and it will be removed. Good luck”)

That was two days ago, want to say two days something happened to the files in the archive?