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Discussion on Awards Promo Package

25 comments found.

Hi, loved your work here. However, i have a problem using mine. There’s no gold plate in the logo animation. Also, the 3D Text animations were a little bit off. not sure if the problem is with the Element plugin or what. please respond. thank you

Hi Poko5729, can you please contact me through my profile page so I can assist you better

I did not realize I needed elements for this project. I saw where it said 100% after effects. I cant customize the gold seal, how do I go about getting a refund?

Hi lifeviewmotionpictures, please contact the support . Here you can find more about refund – https://videohive.net/page/customer_refund_policy , also if you want I can do customization for you. best regards, Nick

Hi, I also have an issue with the template… I opened a “no plugin required” file but it still says it’s missing the element effect. Where do I get this element effect? I also don’t see the golden plate in my “opening” composition, is it because of the missing effect?

After research, I found out that Element 3D plugin (over $200) needs to be purchased by a third party in order for this template to work properly. As much as I like the design, refund has been requested.

Hi Omnibuzz , it seems that it has missunderstanding I am really sorry about that :(

Just bought the template and found that, even i use the “ProjectNo_plugins” AE file, i can’t see all the transition. Is it normal? Thanks.

Hi mtrLOenvato, please send me email through my profile page so we can fix the problem. The version that you are using, have pre-rendered particles, but it requires Element 3D

Stylish project! Good luck! :)

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