Frequently Asked Questions

I want to replace some images. What images should I choose?

Try to choose images that the product is standing on a floor (or table) & the camera looks straight at them. (The camera is at the same level with the product, not upper or lower). This way your products will fit better in the scene and match with the rest of the images! Then, cut-out the parts you need with the After Effects’ or Photoshop’s shape tool!

I have purchased the file berore August 1st, 2013. Can I re-download to get the new compositions?

Yes! Just go to your account / downloads & click the download button! :) Under this button is the star-rating system too, rate if you liked!

I want to use the lower third in my editing software. How do I render for export?

Render the composition to a format (codec) that supports RGB + Alpha output. Quicktime PNG is one of them! Select in your output module panel. Check this pic to help you:

Can’t find how to export in H264 codec

To enable H264 output in AE CC version: Go to menu: edit / preferences / output & enable checkbox: “Show depreciated formats in output module settings” Now you have the H264 output in your output settings!
To render in H264 format in AE CC2014 Send the composition directly to Adobe Media Encoder from After Effects (Composition > Add To Adobe Media Encoder Queue)

What if while opening the file I get “missing media files” error message and instead of the footages I find color bars. Is this normal?

No, if you get this error message, this means you have not decompressed the file right, or you have separated the project file (.aep) away from it’s directory.
All After Effects templates projects must be in the same directory with the “footage” folder too. So unzip the file as is – do not separate the contents!
Check this image to see how a normal directory should look like after unzipping:


Also here is a video tutorial on how to fix the missing files error for all projects (not only templates): https://www.youtube.com/watch?v=hptLKZmi1qc
:)

Can I render this project with a trial version of After Effects?

YES! You can edit & render the file even with a working AE trial version!

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