- Exclusive Author
- Referred between 10 and 49 users
- Bought between 1 and 9 items
- Europe
- Has been a member for 1-2 years
- Sold between 5 000 and 10 000 dollars
Hi,
at my latest VideoHive project i noticed that the video preview is shown too big.
I created the preview video with the “VH_HD_960×540” preset but i have never seen it as big on the item site?!
Is this a real bug or have i fooled myself? 
Thanks in advance! 
- Exclusive Author
- Has been a member for 1-2 years
- Malaysia
- Referred between 1 and 9 users
- Sold between 5 000 and 10 000 dollars
Mine is also that big even i rendered with 640×360.
- Sold between 100 000 and 250 000 dollars
- Author was Featured
- Won a Competition
- Has been a member for 4-5 years
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Exclusive Author
- Australia
Did you enter the correct actual size of your previews in the upload form?
I can’t remember … maybe you can change it now. Otherwise contact support.
- Author was Featured
- Bought between 100 and 499 items
- Exclusive Author
- Greece
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Referred between 200 and 499 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 10 000 and 50 000 dollars
Generator said
Did you enter the correct actual size of your previews in the upload form? I can’t remember … maybe you can change it now. Otherwise contact support.
there isnt any place for preview size at upload form anymore.
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 1-2 years
- Russian Federation
No, it is still there. Very strange format..
- Sold between 100 000 and 250 000 dollars
- Envato Staff
- Reviewer
- Has been a member for 2-3 years
- Author was Featured
- Item was Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
Support is aware of the problem and are working on it.
- Exclusive Author
- Referred between 10 and 49 users
- Bought between 1 and 9 items
- Europe
- Has been a member for 1-2 years
- Sold between 5 000 and 10 000 dollars
Okay thank’s alot!
- Exclusive Author
- Referred between 10 and 49 users
- Bought between 1 and 9 items
- Europe
- Has been a member for 1-2 years
- Sold between 5 000 and 10 000 dollars
Now it’s fixed! Big thank you to the support for fast reacting!
- Sold between 100 000 and 250 000 dollars
- Exclusive Author
- Referred between 1000 and 1999 users
- Has been a member for 3-4 years
- Bought between 10 and 49 items
- Item was Featured
- Author was Featured
- Europe
I just checked some of my projects previews. Lot of them have same problem. And what Im going to do now? To send all links to support? Also same projects are missing “File Size” and “Requires Plugins”. I can’t believe. I’m going to lost my few working hours today to send all links with file sizes and with real resolution of flv preview. 
(The message has been flagged for a staff member to reply)
- Sold between 100 000 and 250 000 dollars
- Exclusive Author
- Referred between 1000 and 1999 users
- Has been a member for 3-4 years
- Bought between 10 and 49 items
- Item was Featured
- Author was Featured
- Europe
Fortunately only 26 of 92 previews are in wrong resolution
I’m sending list of items to support…
Request processing...