VideoHive

Very Disappointed with Purchase

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
NealeN says

I have purchased one of the AE compositions, and almost everything seems to be problematic. All I want to do is change wording, a few pics and then add it to my Premier Pro project. Not much to ask. The tutorials treat you like you know everything already. They are poorly put together and when you try and render or do anything, there are always files missing, conversions that have to be made etc. It would be nice to be able to communicate with the author/designer.

Very dissappointed and probably will not purchase again. – UNless my issues can be resolved.

55 posts
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Has been a member for 1-2 years
  • Estonia
PerfectFX says

Why don’t you contact the author directly? :)

190 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Microlancer Beta Tester
  • Referred between 10 and 49 users
  • Serbia
  • Sold between 10 000 and 50 000 dollars
acuredreamgift says

But you can communicate with author, you have contact form on every profile page. Of there’s something wrong with project file, it wouldn’t be even approved for sale here, reviewers are very rigorous. If something is missing, then it’s because you probably didn’t replace some placeholder. Please, contact the author of the file you bought, he will try to help you out.

17 posts
  • Europe
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 10 and 49 users
  • Sold between 1 000 and 5 000 dollars
SanSanych says

NealeN Truly, it is necessary to address on a straight line to the author. If the author responsible that always helps.

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