VideoHive

upload problem (and suggestion)

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dorde says

i started this topic here because i dont know if upload (and submit) works corectly on other marketplaces, but at videohive I cannot submit my project. :(
ok i can upload but when i try tu submit project (upload button at the bottom of the page) im always see this page: http://img192.imageshack.us/img192/6785/ulprob.jpg

and my uploaded .zip (main file) has dissapear and when I try to upload it again… same problem: error page.
just want to let admins know about this problem, and to suggest another optional ways for upload: ftp (envato) or upload from remote server(our personal sites) (it will be much faster and safer).
for example you can let us to use ftp temporary and run cron job (or something like that) and delete temporary files once a day, or automaticaly delete temp files after succesfully submiting files and when project is placed in the queue…
:S


edit: right now all my files has dissapeared… ok thumbnail and 590×300px images are small files, but zip and flv are much bigger…

2 years ago
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placdarms says

Same problem here. Can’t get my project uploaded. When I finish filling all the fields and hit Upload I get the same “page not found” error.

And when i upload mu main zip file it doesn’t show up in the Files list next to thumbnail, preview video and preview image, but i can still choose this file using the drop down next to Main File(s)

2 years ago
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BatVfx says

I have the same problem sometimes.. I found the way to upload files, but it’s still frustrating.

When uploading upload files from smallest to largest, and, if you get this page at the end, press “back” button.

Then upload all files except the largest one, it’ll be there when you have select it from drop-down menu (for example preview file).

The most frustrating part is that I have to write description again. :S

2 years ago
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MarkBrodhuber says

Guys,

I’m sorry about this issue, I was unaware that this was happening. I will pass this thread along to the developers to take a look at.

2 years ago
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placdarms says
I have the same problem sometimes.. I found the way to upload files, but it’s still frustrating.

When uploading upload files from smallest to largest, and, if you get this page at the end, press “back” button.

Then upload all files except the largest one, it’ll be there when you have select it from drop-down menu (for example preview file).

The most frustrating part is that I have to write description again. :S

Ok, it worked as you suggested. when i uploaded starting from smaller file to bigger it worked. This makes it even more interesting bug. Hope devs will fix this soon.

2 years ago
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dorde says

I was trying all night, about 20 times… for nothing. :(

2 years ago
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3dbacks says
I was trying all night, about 20 times… for nothing. :(

this is not problem, when you have AE project (without prerender)

I spend my nerv, 4 times sending 300mb file and nothing…

2 years ago
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MarkBrodhuber says

Guys, the developers are looking into this issue right now. As things stand so far, it seems all of the marketplaces are experiencing similar issues, so its not just a VH thing. I’m pretty certain it has nothing to do with with the order in which you upload your files (smallest to largest). I’ll keep you guys posted with updates as we figure things out.

2 years ago
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fastmanakos says

i have the same problem.i have also a very very very slow internet connection that disconnect me every 5 minutes so i tried to upload the “main files” that is 80mb about 10 times.at the 10nth i made it.and now i have the same problem with you guys.i hope the problem will be solved soon cause i have left the page as it is going back and frward .i don’t want to upload it all again!!!

2 years ago
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dorde says

i just tried to make test: uploaded 4 empty files with different extensions flv zip and 2 jpg files. and my test item is in the queue. so, something is wrong with bigger files, my zip is 33.8mb, and flv 26.6mb, and there is no way to submit my project.
maybe that info mean something for developers… :S

2 years ago
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