vibes35
says
Quick question:
If I update say a 3d model do previous buyers get notified of the update to download the newest version?
I ask because unless a buyer posts a comment we have no idea who purchases the files.
Thanks
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webdesigndeluxe
says
No, it does not send the buyers an email >They really, really need to look into this. I have a file on TF, it didn’t have a contact from and everybody kept emailing me for one, even though a couple weeks later I had added a contact form and added it to my product description. Envato should do something about this! 
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webdesigndeluxe
says
Oh and I don’t know about security measure here on Envato, but it’d b e super neat to see a list of all of our buyers someday 
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MarkBrodhuber
says
Buyers identities are not directly displayed, along with not being notified via email of updates, to prevent unwanted spam or junk email.
If a buyer contacts you through your profile page, the message you receive will contain a link that will display if this person has purchased any of your files. Also the purchase graphic is displayed on comments. The best thing to do if your contacted for an update is to ask the person to either comment, or mail from the correct address. I’m sure something will be provided in the future in terms of better ways to track and receive update information. Many solutions have been discussed in the past.
MarkBrodhuber is an Envato staff member
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vibes35
says
Buyers identities are not directly displayed, along with not being notified via email of updates, to prevent unwanted spam or junk email. If a buyer contacts you through your profile page, the message you receive will contain a link that will display if this person has purchased any of your files. Also the purchase graphic is displayed on comments. The best thing to do if your contacted for an update is to ask the person to either comment, or mail from the correct address. I’m sure something will be provided in the future in terms of better ways to track and receive update information. Many solutions have been discussed in the past.
Thanks!
The real concern is if I update a file on the site and making sure that a previous buyer is aware and able to re-download the new file. it’s just right now as you say there is now way to know outside of them contacting the seller.
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OneManBand
says
Well, you can always start a twitter account and link to it on your file descriptions / profile page. Then, whenever you update an item, write about it there and all of your followers will get noticed. Of course, the decision to follow you or not still relies on the client, so I think it’s a nice way which does not compromise addresses or spams.
- Has been a member for 2-3 years
- Author had a File in an Envato Bundle
- Featured in a Magazine
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- Envato Staff
- Reviewer
- Author had a Free File of the Month
- Item was Featured
- Author was Featured
- Beta Tester
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Bought between 1 and 9 items
- United States
- Referred between 1 and 9 users
vibes35
says
Well, you can always start a twitter account and link to it on your file descriptions / profile page. Then, whenever you update an item, write about it there and all of your followers will get noticed. Of course, the decision to follow you or not still relies on the client, so I think it’s a nice way which does not compromise addresses or spams.
great idea thank you!!
vibes35 is an Envato staff member
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