- Bought between 1 and 9 items
- Has been a member for 4-5 years
- United States
me too… somehow I was able to get $20 to process…. but I need to get another $30 prepaid
- Bought between 1 and 9 items
- Has been a member for 0-1 years
Illinois – still having issue
- Bought between 1 and 9 items
- Has been a member for 0-1 years
- Netherlands
Any news yet? Still not working…
- Bought between 1 and 9 items
- Has been a member for 0-1 years
I seem to be having the same issue. After logging into PayPal, pressing Continue, the error below happens. A work around would be nice or I’ll be forced to go to another website to purchase a template. I must start working on this project today. I tried refreshing cache, deleting cookies, tried multiple browsers, and PayPal accounts. I’m located in Colorado, U.S.
Allow me to send $42 to your PayPal account and manually send me a receipt.
“This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method (if available).”
- Bought between 1 and 9 items
- Has been a member for 0-1 years
- Netherlands
I made a deposit using my iPhone and that worked finally, downloaded the theme and now ready to use. Maybe that’ll work for someone else as well!
- Bought between 1 and 9 items
- Has been a member for 0-1 years
I have just used my android phone, this has worked also. So as a work around try using your cell.
- Bought between 1 and 9 items
- Has been a member for 0-1 years
Yep, purchasing on my phone worked. Thanks for the work around.
- Bought between 10 and 49 items
- Has been a member for 2-3 years
Great stuff people…works on my iphone…just use safari or any other browser…apparantly the mobile paypal portal is working
- Bought between 1 and 9 items
- Envato Staff
- Envato Developer
- Australia
- Has been a member for 1-2 years
Hey guys. Quick update.
Still looking into it. We’ve sent data from our logs through to PayPal to help them work through the issue at their end, but not much to report unfortunately.
Linda79 – very interesting about working on iPhone! I’ll pass that on to PayPal. Could be helpful in their investigation.
- Bought between 10 and 49 items
- Has been a member for 0-1 years
I am trying to contact support to get a refund on a plug-in I bought that was completely broken and rendered useless. However, Envato’s support page is also down with the recapture not working and not sending my inquiry. Either someone get back to to me or I will have to call fraud on this purchase I made with my bank.
Request processing...