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Getting attention to a support ticket submitted three days ago!?!?!?

240 posts
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Vasterad says

I submitted my first ticket 7 days ago, and next yesterday (#242671), but first I cancelled previous ticket, because I thought something went wrong with opening.

1965 posts Review Manager
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
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  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick staff says

I submitted my first ticket 7 days ago, and next yesterday (#242671), but first I cancelled previous ticket, because I thought something went wrong with opening.

Do you have your original ticket number?

240 posts
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Microlancer Beta Tester
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Poland
Vasterad says

Here you are #241376

1965 posts Review Manager
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick staff says

I’m checking into this for you and will get back to you via your eSupport ticket as soon as possible. Thanks!

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