VideoHive

Posts by DzincStudio

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Hi pmarino, this is a general open forum, the appropriate support forum for this theme can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts and hopefully find a fix. Good luck with the site.

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Hi Fernanda, authors are not required to offer support, but most do. Those who choose to will outline how you should contact them on their profile page, in the item description or in the comments.

Tell us what theme you’ve purchased and we’ll be sure to point you in the right direction.

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Hi sajinseethi, this is a general open forum, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts and hopefully find a fix.

Good luck with the site.

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Hi rahuljob, this is a general open forum. For specific theme related issues, simply contact the author using the account from which your theme was originally purchased, and he’ll gladly look into it.

If you don’t have access to that account, an alternative is purchasing a new license from your current account. Good luck.

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Here’s an alternative for the weekly features as well. By integrating the tabbed categories instead, the number of showcased items significantly increases, fairly exposing items from all categories. So without moving a single pixel on the homepage design, an extra 30+ item slots instantly become available.

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Hi VVI, this is a general open forum, the appropriate support forum for this theme can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts and hopefully find a fix.

Make sure your theme is always up-to-date with the most recent version, in this case:

[1st Feb 2013]
Version 2.4
3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

^ I completely understand and agree on the bunny. But, reviving old threads really does confuse users, and that is why they were locked. Don’t worry, everything will improve from this point forward. Hang in there!

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says
Thread locked

Hi dekurvajo, in order to prevent confusion, please be so kind to refrain from reviving multiple 4-year-old threads. Thanks for your understanding.
3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

I understand, but unfortunately, the only way to currently fix the error above is by following the instructions from the provided link. It all comes down to deleting one file, and editing another (copy/paste).

If you prefer, I’ll give it a try. Just send me your skype name using the contact form on my profile page.
It should only take a couple of minutes, hopefully the theme will be up and running in no time. Cheers.

3194 posts
  • Has been a member for 2-3 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
+5 more
DzincStudio moderator says

Hi jaimanuel249, this is a general open forum. For specific theme related issues, simply contact the author using the account from which your theme was originally purchased, and he’ll gladly look into it.

If you don’t have access to that account, an alternative is purchasing a new license from your current account. Good luck.

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